Refund Policy
Short version: Monthly subscribers can cancel any time and keep access until the period ends. Yearly subscribers get a full refund within 14 days if they haven't downloaded any exports. After that, no refunds — but we'll always try to help.
1. Right of Withdrawal (EU Consumers)
If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of the subscription start date without giving a reason.
Important exception: Under Art. 16(m) of the EU Consumer Rights Directive, the right of withdrawal is lost if you have already used the digital service — specifically, if you have downloaded or exported a video during the withdrawal period. By requesting immediate access to the Service and performing an export, you expressly agree that your right of withdrawal is forfeited.
If you have not downloaded any export within 14 days of your Pro subscription start, you may request a full refund by contacting hello@gravify.co.
2. Monthly Subscriptions
- You can cancel at any time from your account settings.
- Cancellation takes effect at the end of the current billing period.
- No partial refunds are issued for unused days in a billing period.
- After cancellation, your account reverts to the Free tier.
3. Yearly Subscriptions
- Full refund available within 14 days of purchase, provided no exports have been downloaded (see Section 1).
- After 14 days or after your first export download, yearly subscriptions are non-refundable.
- You retain Pro access for the full 12 months after cancellation.
4. Exceptions — When We Will Refund
Outside the standard policy, we will issue a refund if:
- A technical error on our side prevented you from using the Service for more than 72 consecutive hours.
- You were charged twice for the same subscription period (billing error).
In these cases, contact us at hello@gravify.co with your order reference and a description of the issue. We aim to resolve all refund requests within 5 business days.
5. How to Request a Refund
Email hello@gravify.co with the subject line "Refund Request" and include:
- The email address on your Gravify account
- Your Paddle order reference (found in your purchase confirmation email)
- The reason for your request
Refunds are processed through Paddle and typically appear on your original payment method within 5–10 business days.
6. Contact
Tom Pohlandt · Osterlund 3, 24944 Flensburg, Germany · hello@gravify.co
EU Online Dispute Resolution: ec.europa.eu/consumers/odr